KATHMANDU, July 4: The Balen Shah-led government has claimed significant improvements in public service delivery during its first 100 days in office, citing progress in passport and driving licence issuance as well as a series of digital governance reforms.
Unveiling the government's 100-day achievements at a press conference on Saturday, government spokesperson and Minister for Education and Sports Sasmit Pokharel said service delivery had become more efficient through expanded digital systems and streamlined administrative processes.
According to the government, 206,330 passports were dispatched to District Administration Offices through the postal service during the review period. In addition, 5,728 passports were delivered directly to citizens' homes via the postal network.
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The government also reported a substantial increase in driving licence printing. Pokharel said 3,075,181 driving licences had been printed so far, adding that another 2.9 million licences are expected to be printed by the end of the Nepali month of Asar.
As part of its digital governance initiatives, the government said companies registered with the Office of the Company Registrar can now download their Permanent Account Number (PAN) certificates directly from a dedicated online system.
Pokharel said the budget required to implement a one-stop service system has already been allocated for 32 districts.
She also announced the implementation of the Government Integrated Office Management System (GIOMS), which enables real-time tracking of official files, allowing service seekers to monitor which office section is processing their applications and their current status.
The government said home delivery of passports and driving licences through the postal service has already begun. It is also working to fully digitise the company registration process, enabling businesses to complete all procedures—from registration to certificate issuance—online.
In addition, the government has introduced an online appointment system for surveyor (Amin) services under the Department of Survey as part of its broader effort to expand digital public services.
