KATHMANDU, May 26: The Ministry of Foreign Affairs (MoFA) has launched a new digital platform, ‘MoFA Mitra,’ aimed at improving communication and service delivery for Nepali citizens living abroad.
The app, developed under the Department of Consular Services, was formally inaugurated by Foreign Minister Shishir Khanal during a program in Kathmandu.
According to the MoFA, the platform enables Nepalis overseas, as well as their family members in Nepal, to directly submit complaints, grievances, and requests for assistance to the relevant diplomatic missions. Officials say the system is designed to streamline the handling of issues such as labor disputes, emergencies, and repatriation needs.
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Director General Durpada Sapkota stated that the app expands on the existing online complaint system by allowing users to send concerns directly to concerned embassies and missions, reducing delays in processing and response.
Previously, complaints submitted through the online system were first received by the department and then forwarded to the respective diplomatic missions. Authorities expect the new direct-routing feature to improve efficiency and responsiveness.
Speaking at the launch, Minister Khanal said the initiative reflects the government’s commitment to leveraging technology to improve access to consular services. He added that the platform would be particularly useful in emergency situations involving Nepali workers and migrants abroad.
“We are committed to addressing the challenges faced by Nepalis through greater use of technology. We expect this app to help ensure timely resolution of their concerns,” Khanal said.
The Ministry said the app is part of a broader effort to make consular services more accessible and responsive to Nepali citizens worldwide.
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